Content Moderation (Low)

Content Moderation

Internet comments can bring out both the best and the worst of what people have to offer. In a well-moderated positive community, comments will entertain, inform and inspire others. People will exchange ideas and tips on how to use your products more efficiently. But if your community isn’t well-moderated, it can quickly turn toxic. While this may not seem like …

Spam

Email Support Services – Increase Your Rate of Customer Satisfaction

Email inquiries can quickly overwhelm businesses of any size. It may seem that people are visiting your website to ask you time-wasting questions and a potential customer may ask about something that’s clearly stated on your website. However, if you let even small inquiries from customers go unnoticed, you may lose out on a great deal of business. Not only …

Customer Acquisitions (Low)

Customer Acquisitions

The cycle of customer acquisitions works like this: either by advertising or developing a profile, your business creates prospects. Your sales team, whether in-house or outsourced is then responsible for turning those prospects into customers. Thanks to your business’ awesome service and excellent products, those new customers become repeat customers. They tell their friends and your business grows through word …

Experience the Difference2 (lowest)

Experience the Difference

When you consider working with Collective Solution, you’re considering something different. You’re not willing to settle for an average partnership – you want the best. Collective Solution is founded on a series of principles designed to separate us from the pack. Industry Leadership We’re not content to follow in the footsteps of other customer service solutions – instead, we’re constantly …

4 Ways Collections Outsourcing Can Transform Your Dwindling Profits

4 Ways Collections Outsourcing Can Transform Your Dwindling Profits

Healthcare organizations are saddled with increasing levels of competition so the struggle to remain viable is more complex than ever before. If you ask any hospital manager what worries them when it comes to struggling cash flows, poor billing and collection practices are likely to top the list. Investing in expensive resources to handle these non-core practices can significantly impact …

Regulatory Compliance

Regulatory Compliance

Regulatory compliance is extremely important when you are outsourcing important work to other company. Collective Solution (CS) aims to provide you with peace of mind and we set firm policies in place for our own regulatory compliance. We set the bar high for all such businesses as we seek to exceed all expectations for compliance to protect your best interests, …

Quality Assurance2

Quality Assurance

Quality Assurance is the key to maintaining a high level of excellence in the services or products that a company provides to its customers. By partnering with a company that puts a great focus and emphasis on quality control, you can ensure that your customers have a consistently positive experience with your business. You can establish a base line of …

Sales Outsourcing

Sales Outsourcing

Sales are the lifeblood of every business. You can have the greatest product or service in the world but if you’re unable to sell it, you’ll go bankrupt. That’s why it’s so important to use every type of method to try and reach customers. Setting up social media campaigns, search engine optimized blog posts and an on-the-floor sales team will …

3 Winning Advantages of Outsourcing Overflow Call Management

3 Winning Advantages of Outsourcing Overflow Call Management

Have you ever been in a position where your existing staff isn’t able to handle the spikes in calls to your healthcare organization during certain periods? Managing calls from clients can be overwhelming when your employees are busy working to help patients or need to undertake other core functions within your organization. This can compromise the quality of healthcare provided …

image001

Can Outsourcing Save Your Healthcare Organization’s Valuable Cash?

Outsourcing is the need of the hour for healthcare organizations seeking to make their operations more cost-efficient because the increasing competition is affecting the bottom line of many businesses. Outsourcing in areas like billing, collections, customer service and data collection can change the fortunes of your healthcare business within a short span of time. This commentary seeks to find out …

image001

Outsourcing Collections Pivoted to Customer Satisfaction

Customer satisfaction is the ultimate goal for any business but it is especially vital for healthcare organizations due to the generation of competition dominating the industry. Collections and billing can be a source of frustration for every stakeholder involved – from the healthcare organization to the end consumer especially if those exhausted employees end up making crucial mistakes. Prioritizing Collections …

image001

4 Considerations before Planning Outsourcing for Your Healthcare Business

With the healthcare industry facing stiff competition from all corners, outsourcing has rapidly turned into a viable proposition for many providers. Determining what to outsource and whether to outsource at is requires crucial planning and careful thought because outsourcing means that you will rely on someone else to do your back-end work. This commentary offers you smart considerations before planning …

image001

3 Benefits of Outsourcing Healthcare Outbound Marketing Services

The healthcare industry is presently encrusted with dwindling bottom lines and amplified regulatory compliance needs – pushing up the operating costs tremendously. These ever-increasing cost burdens have left several healthcare organizations on the verge of bankruptcy. Existing staff members are overstrained and simply do not have the capability to accept more workloads. Outsourcing Outbound Marketing Services Marketing efforts can put …

image002 (1)

The Impact of Outsourcing: Revolutionizing the Healthcare Industry

The healthcare industry has traditionally witnessed upsurging demand for outsourcing because of the business benefits it promises to overall business health and performance. In a fast moving world, the need for fast and efficient service has become vital to healthcare organizations or they risk losing valuable customers to more savvy competitors. Healthcare Organizations Moving Onto More Efficient Models of Operations …

Habit-Schedule HND

3 Reflections before embarking on the Outsourcing Journey for Your Healthcare Business

Healthcare remains one of the biggest industries in the world but it is encumbered with heightened competition. Thanks to a huge number of players. Increasing costs of operations are rendering many businesses bankrupt so the time has come to make vital changes for long-term sustenance. Is Outsourcing on the Cards for You? What to Consider? Figuring out whether to outsource …

pexels-photo-96944-min

Foundation of a Rapid Ramp Up – Outsourcing 101

Every business has seasons where they’re busy and seasons where they’re not. Retail stores are packed during the holiday season. Hotels in resort towns know they’ll be packed during the summer. And tax accountants? They’re going to be pulling their hair out every spring. The key to quality customer service during your busy season is to have the ability to …

desk-office-workspace-coworking-min

Advantages of Outsourcing Customer Service

Customer service is a key part of every great brand. Take Amazon for example – their customer service is legendary and customers respond with increased loyalty. Unfortunately, for businesses smaller than Amazon – and there’s a lot of them! – customer service is difficult to handle. While it’s important to have fantastic customer service, if you’re spending too much time …

Retro Steering Wheel

Top 4 Ways to Boost Customer Satisfaction

A key to your success as a contact center quality assurance provider is improving your customer interaction and satisfaction. Contact center managers need to focus their daily activities and goals around three big objectives. First, they need to work towards improving customer retention through improved satisfaction. They also need to increase revenue through cross-selling or up-selling. And, they have the …

Rightsourcing Or Outsourcing Your Collection Efforts (Small)

Rightsourcing Or Outsourcing Your Collection Efforts

Charging customers for products and services should be simple and straightforward but unfortunately, this generally isn’t the case. As nice as it would be for all customers and vendors to pay bills in a timely manner and in full, many do not, leaving you with outstanding accounts in place of liquid cash. Managing collections can often be a challenging task …

This job isn't always easy

How Outsourcing Can Benefit Healthcare Companies

Healthcare organization leaders tend to spend a considerable amount of effort and time ensuring they have the right amount of practices in place – whether they are related to core or non-core business functions. While core functions have a direct impact on profits, non-core functions do not necessarily change a company’s bottom line but they are just as important to …