Our Vision

We know our clients and their business. Our collectors and customer service representatives are all assigned to specific portfolios and are fully trained on what it is that they are collecting or servicing. By going the extra mile, our agents are able to answer specific questions regarding the debt and overcome common debtor objections, without the need to contact the client for common questions or the need to call the debtor back. Better calls + Better Collectors = Better Collections.

Our Philosophy

CTI is committed not only to support its clients but to virtually operate and act as a “comanager” of their businesses toward the realization of their short term and long term business goals, by establishing and consistently implementing Key Performance Indicators of global standards, internally and externally. By constantly improving and reinventing our system, processes and technology and continuously upholding our clients ’ perspectives as top priorities in managing our
accounts, we will not go wrong.

Our Mission

To be a world class business service provider; supporting small and medium sized companies. We strive for our clients to view us as a valued extension of their companies abroad by overdelivering on what is expected from us. CTI team members forego the quest for personal best but in concert with team effort. At CTI we are one with the client.