“Great vision without great people is irrelevant.” – James C. Collins

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Sanie Cabangcala
Director & CEO

Sanie Cabangcala is the CEO of CSI, EVP for operation and COO of Telecom House and Board of Director of Lataone . Sanie is an Electrical Engineering graduate at Techonological Institute of the Philippines and also has a Degree of Digital Telecommunications.

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Deron Quon
Chairman of the Board of Directors

Deron Quon is a BA major in Economics and East Asian Studies from Yale University, USA. As the Chairman of the Board of Directors, he is responsible in the strategic planning and growth of CSI.

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Hooman Lahijani
Director & President of CSI

Hooman Lahijani is a BS Structural Engineering graduate with minor in Mathematics from the California State University, USA. As Director and President of CSI, he is responsible for collections operations and management.

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Pierre Makhoul
Financial Director

Pierre holds a French CPA Degree (Diplome d’Etudes Comptables Superieures) and a member of the American Institute of Professional Bookkeepers. He holds a Federal and CA State License as a Tax Preparer. He speaks English, French and Arabic.

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Janice M. Boyd
Executive Vice President

Janice joined the CSI team in 2013 as EVP of Sales. With 20 years of call center management experience in business and development, operations risk management and financial services regulations, she is a proven leader and senior executive. With an accomplished track record, she successfully executes national business development account plans for domestic and international call center management. Janice is effective at identifying opportunities, providing business solutions to meet strategic corporate initiatives and committed to preserving a reputation built on eminence, service, solid integrity and performance excellence.

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Caroline Wong
VP of Business Development

Caroline joins CSI with career record of elevating business profitability and performance by identifying opportunities and working collaboratively with clients / partners to secure a win-win scenario. Her strengths in prospecting and relationship building, combined with expert business development skills, energy and enthusiasm, will all be deployed for CSI.  Caroline graduated from McGill University with a BA in Economics and Marketing.

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Luinell Florentin
Vice President/ Country Manager Philippines

Lui has more than 15 years of work experience in her field. She had extensive experience in customer service and project management. She took up Bachelor of Science in Computer Science at the University of the Philippines, Diliman and has also completed the Six Sigma Green Belt Certification Program from the Ateneo’s CCE.

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Frank Farmer
Country Manager Honduras

Frank brings 12 years of international call center experience to CSI with assignments in India, El Salvador, Panama and the US.  He has experience running Call Center Operations as well as Workforce, Quality, Training, Leadership Development and Project Management departments as well as Call Center Consulting Experience.

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Chase Woo
Executive Support

Chase Woo is responsible for strengthening the chairman, Deron Quon, on a daily basis regarding micro projects and operations to maximize the efficiency to bring the business to reality. Chase has academic credential from the IT field and plethora of experience from big organizations to contribute especially in the Tech-related projects and events for the company. Having visited many countries, Chase offers a diverse perspective for the company, with fluency in English, Korean, and Japanese.

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Hooman Parta
Chief Technical Director

Hooman holds a Masters in Engineering and an MBA. He has been working in IT since 1992 and has been with CTI/CS since 2002. He values honesty, hardwork and ethics.

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Angelo Villaroman
Chief Technology Officer

Angelo is a Cisco Certified Networking Professional, with extensive experience in BPO companies. He is trained with different types of routers and switches from Cisco, Juniper and Huawei. He holds a BS in Computer Engineering. He is also a Cisco and Microsoft Certified Trainer and MCSE with expertise on Windows Server 2012 and Active Directory.

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Pinky Baldos
HR/ Administration Manager

Pinky has more than 25 years of managerial experience in various industries. Being in HR enables her to fulfill her passion and commitment to help bring out the best in people. She earned her BA major in Psychology,minor in Mgmt from the College of the Holy Spirit, Manila; Diploma in Industrial Relations and post graduate studies in Labor Relations and Human Resource Management from the University of the Philippines, Diliman.

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Sheryl Guerrero
Finance Manager

Sheryl earned her Bachelor of Science in Accountancy from Miriam College, Quezon City, Phils. She is currently taking up Bachelor of Laws at the Far Eastern University in Manila. Sheryl is responsible in planning, directing and managing Finance Department by establishing and maintaining control procedures to ensure accurate recording and proper reporting to external bodies and internal Board of Investors.

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Hani Buligon
Site Manager

Hani ensures the internal and external quality standards and quality compliance of every inbound and outbound campaign with her core tactical programs and skills in strategic implementation. She develops appropriate measurement and conducts calibration sessions and feedbacks to ensure consistent quality results, excellent customer service and client /customer satisfaction. She holds a BA in Communication and BS in Nursing.

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Maryann Palaganas
Client Services Manager

Meggs knows customer service management in and out from her 6 years experience in major call centers before she joined CS 10 years ago. Her integrated customer agent management skills help the company to provide respective clients with satisfactory services and solutions. She earned her BS  in Computer Science from the AMA University, Manila, Phils.

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Paulo Tajon
Senior Operations Manager

Paulo started up campaigns for Outbound in CS. Menus was the first he handled. He took up Electronics and Communications Engineering at Saint Louis University, Baguio City, Phils. He is currently back to school at the Technological Institute of the Philippines, completing the requirements for a BS  in Industrial Engineering.

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Kent Yee
Senior Manager/ Data & Business Intelligence

Kent has an extensive data management experience. His technical skills and his knowledge on information systems and modern management approach, help the company to develop strategic and optimal operation paradigms for all data processing accounts. He has handled several research projects employing pure and applied research approaches and various project management methodologies.

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Jonell Bonecillo
Special Projects/ Accounts Manager

Jonell has more than 10 years of work experience in programming with two companies. He has completed projects such as CMS, Training Portal, etc. The upgrading and development of the CS Portal which was out of his initiative and collaborative effort is also one of his successful projects. Jonell graduated with a BS  in Computer Science with Best in Thesis Honor from the AMA University, Makati, Phils.

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Shiela Saraga
Operations Manager

Shiela’s philosopy is perfectly embodied in CSI’s core value of Embrace challenges with courage and flexibility. She began her CSI journey as an inbound agent before becoming a Team Manager. As a TM, the bulk of her responsibilities are handled with her acquired skills in agent management combined with her extensive product knowledge. She has produced a slew of team managers like herself over the course of her stay with CSI.

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Sheena Sarmiento
Operations Manager

Sheena has been with CSI for 10 years working the inbound and outbound campaigns. Her understanding of different projects and natural thirst for knowledge led her to Learning and Development where she was responsible for core skills, product-specific and other internal training.  She is FDCPA certified and is the resident-expert for transfer projects. She completed her Bachelor’s degree in National College of Business and Arts while working full time with CSI.

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Bryn Aninon
Operations Manager

At the age of eighteen, Bryn worked for Sterling Global Inc. doing both the outbound and customer service accounts. He began his career at CSI as a CSR before becoming a Team Leader and eventually, an Operations Manager. He is the youngest member of Senior Management team. Bryn has a degree in Business Administration Major in Public Administration from the Trinity University of Asia.

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Giselle M. O. Villaroman
Operations Manager

Giselle joined CSI in December of 2005. With over 11 years experience in the BPO industry, she is skilled in managing more than 100 agents. Her keen eye for details and her unique management style motivates staff productivity.  She studied Bachelor of Science in Accountancy in Philippine School of Business Administration (PSBA).

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David Valencia
Senior Operations Manager

David, who holds a BA in Marketing, joined CSI in 2010 as a collections agent. Now, as a Senior Operations Manager, David is responsible to oversee the performance for the entire collections department and deal with clients’ concerns for every project. David is also a proud creator of CSI’ official slogan “One Call, One solution”.

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Rodolfo Romero
Senior Operations Manager

Rodolfo, who holds a BA in Business Administration, started out in the BPO Industry with CSI in 2010. He was initially assigned to help in Collection Services, starting out as debt collector and later working as a Team Leader for Inbound Services. He was promoted to Group Manager in 2011 and to a Senior Operations Manager in 2013.

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Ailin Díaz
Human Resources and Admin Manager

Ailin Diaz holds a BA in Business Administration and HR. She is a Certified Trainer by American Management Association, Franklin Covey. Ailin has spend the last 13 years Recruiting, Employee Relations, Benefit & Compensation Administration, Staffing, Training and Project Management, providing advice and counsel to ensure compliance with company policies and procedures, as well as all federal, state and local labor laws.

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Jose Casaca
Operations Manager   

Jose has joined CSI in 2011 as an agent and now works as an Operations Manager. “The great thing about call centers is the environment and the people I get to meet and work with. I believe in hard work and dedication, and just as in any other aspect of like – it pays off. Always aim for the sky, learn from the negative to turn it into a positive, and don’t forget where you came from.”

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Marie Whyte
Country Manager Jamaica

Marie comes to us with over 20 years of experience in the BPO industry and has worked with Fortune 500 Companies such as Xerox, ACS, National Processing Company. She has had extensive experience in managing small, medium and large clientele– ensuring that the goals of the organization, clients’ and by extension the employees are achieved.   She strongly believes that the employees are the life blood of the organization and supports a “family based” culture as evident with Collective Solution’s mandate.  Marie holds a BSc. Degree in Professional Management from Nova South Eastern University, an MBA (Masters in Business Administration) from Florida International University and two Diplomas from Jamaica Institute of Management in Human Resource Management and Management Studies.

Jason Russell
Senior Operations Manager

Jason brings more than 12 years of leadership experience in the Contact center and BPO fields. He has experience running call center operations, as well as Workforce and Project Management. He is currently pursuing an MBA with the University of Edinburgh.

Debra Mitchell-Williams
Human Resources Manager Jamaica

Debra comes to us with extensive experience in the Call Centre Industry. She has academic credentials in Human Resource Management, Business Administration and Data Analysis. Debra has 10 years’ experience in Human Resources Management with a strong track record in Recruiting, Training and Development, Employee Relations and Human Resources Information Systems.

Andre Thomas
Workforce Manager Jamaica

Andre Thomas is an experienced manager who has worked in the contact center industry since 2002. He started as an agent for 6 months and has worked as Supervisor, Jr. Operations Manager, Workforce Analyst, and Workforce Manager before joining Collective Solution as Workforce Manager in 2016. He is a strong professional with an analytical mind and a passion for customer/client satisfaction.

Stacey Ann Campbell-McLean
Training and Development Manager Jamaica

Stacey-Ann Campbell is Training, Development and Quality specialist who has had over 10 years’ experience in the BPO space. She joined the industry when it was in it’s infancy in Jamaica as a chat agent in 2001. Within three month’s she was promoted to Quality Assurance analyst and within another year became the lead for training and quality for one her sites major accounts. Since then she has run training and quality departments developing curriculum, policies and SOPs that govern how contacts are handled.

Stacey is also a trained teacher; having obtained her Diploma in secondary education specializing in Mathematics and Physics from the Mico University College. She then moved on to the University of the West Indies where she read for her first degree in Management Information Systems. Every job that Stacey has had has involved teaching, training, coaching and developing individuals in some way. Apart from being a trainer and quality analyst, she has been a teacher in the high school system, a manager in the hospitality industry and she even does a little catering on the side. In her spare time, she enjoys baking, reading inspirational stories and anything that has to do with the performing arts.

Stacey is currently working on her MBA and also has aspirations of becoming a Justice of the peace.